Site Manager Training – Maximizing Site Performance

Course Code: REL-HHS-0-CH9

Hours: 1.5

Type: Online Course

Content Expiration Date: 4/30/2023

Learning Objectives:
Describe the appropriate staffing categories, ratios, and provider types in an FQHC site with scheduling options to improve patient flow.
Identify the IT and staffing needs necessary to implement a quality program for an FQHC site.
List three ways a site manager can improve employee engagement, morale, and productivity.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Hiring and Staffing A. The Little Clinic that Couldn’t B. Staffing Composition and Performance C. When Staff Is Limited D. Providers: Mix it Up! E. Behavioral Health Providers F. Provider Teams G. Meet Maria H. Sharing the Load: Clinical Staff I. Essential Nursing Staff J. Easing the Load: Nonclinical Staff K. Payer Types L. Tackling these Challenges M. Review N. Summary Section 3: Improving Patient Scheduling and Flow A. It’s All about Visits B. Scheduling: Think Outside the Box C. What’s Best for Your Clinic? D. Improving Patient Scheduling E. Scheduling Improvement Examples F. Quick Check G. Alternative Appointment Types H. Patient Flow: Getting Moving I. Step 1: Identify Barriers to Patient Flow J. Step 2: Design Your Schedule before Patients Arrive K. Step 3: Evaluate No-Shows L. Step 4: Improve Wait Times M. Review N. Summary Section 4: Improving Quality through Collaboration A. Quality Counts B. More about PCMH C. Simple Changes that Improve Quality D. IT Choices: Electronic Medical Records E. IT Choices: What Do You Really Need? F. Communication in the FQHC World G. How to Encourage Communication H. Collaboration between Different Types of Staff I. Review J. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations

Target Audience:
The target audience for this course is: Administrators; in the following settings: Health and Human Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.