Maximizing Organizational Performance for Site Managers
This course has been designed to provide information that Site Managers in Federally Qualified Community Health Centers (FQHC’s) can use to improve and grow their patient services, functioning, and quality metrics for individual sites. In today’s changing healthcare environment, site managers bear a significant responsibility to not only improve patient outcomes, but also to improve patient care quality and satisfaction at the site level. As a site manager, you will learn how to use innovative staffing changes and scheduling options to increase patient and staff satisfaction. This course highlights important steps you can take in working with senior management and Human Resources that will impact your site’s ability to provide quality patient care and improved health outcomes for the people you serve. Finally, you will learn how making changes in your management style and increasing your communication among the staff can have a positive effect, not only on morale, but also on the productivity at the site. This course is intended for all FQHC Site Managers.
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Course Code: REL-CHC-0-MOPSM
Hours: 2
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Identify the appropriate clinical and non-clinical staff required to maximize your FQHC site’s performance.
Describe how different scheduling methods influence patient satisfaction and how to address barriers to patient flow.
Describe how quality improvement can be supported through the use of technology and staff communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Staffing
An Overview of Staffing
Clinical and Non-clinical Staffing
Review
Summary
Section 3: Improving Patient Scheduling and Flow
Patient Scheduling
Patient Flow
Review
Summary
Section 4: Improving Quality Through Collaboration
Emphasizing Quality Improvement
Quality Improvement Through Enhanced Communication
Review
Summary
Section 5: Conclusion
Course Summary
Course Contributors
Resources
References
Subject Matter Expert: David P. Wagner, M.H.C.M.
David P. Wagner, M.H.C.M. is a fiscal and administrative specialist for HRSA in the Operational Site Visit Review process, as well as a provider of technical assistance to Health Centers through his own firm FQHC Consultants, Inc. Mr. Wagner has his Master's degree in Health Care Management. He brings with him a wealth of experience in all areas of Health Center operations, including clinical operations, finance, billing and collections, governance, administration, quality improvement, strategic planning, service coordination, as well as contracting and direct provision. Mr. Wagner has over 30 years of experience in operations of Health Centers including presenting on numerous topics for state and national primary care associations, thereby assisting Health Centers in remaining compliant with program requirements and sustaining operations.
Editor: Jacob Helton, Psy.D.
Jacob Helton, Psy.D., received his doctoral degree in Clinical Psychology from Marywood University in Pennsylvania. He completed his pre-doctoral internship at Chehalem Youth and Family Services in Newberg, Oregon, which included extensive training with at-risk youth and their families. He is licensed as a psychologist in Oregon and most recently worked in an integrated family medicine and internal medicine group for a large healthcare organization. Dr. Helton has worked in hospital, school, residential, and community mental health settings. He has provided treatment to clients across the lifespan and diagnostic spectrum, with an emphasis on the treatment of anxiety disorders, co-occurring medical and mental health disorders, ADHD, insomnia, severe and persistent mental illness, and the aging. He has experience as a technical writer and has provided numerous trainings to mental health professionals, physicians, allied professionals, and direct care staff.
Target Audience:
The target audience for this course is: Administrators.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.