Course Code: REL-CHC-0-IQIS
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Recall the key components of a successful quality improvement program.
Describe models and national initiatives for quality improvement and how they can benefit individuals receiving care from your organization.
Indicate at least three specific actions you can implement in your setting to improve the quality of care provided.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Elements of a Quality Improvement System
Case Study: The Phone Message
QI Principles
Data Collection
Review
Summary
Section 3: The Quality Improvement Process
QI Models
The Model for Improvement
Review
Summary
Section 4: Quality Improvement Strategies: Proactive Strategies
Proactive Strategies
Audits
Client Satisfaction Program
Review
Summary
Section 5: Quality Improvement Strategies: Reactive Strategies
What are Reactive Strategies?
Documenting Complaints and Incidents
Responding to Incidents
Case Study: Regina’s Collapse
Review
Summary
Section 6: Conclusion
Course Summary
Course Contributors
Resources
References
Editor: Jacob Helton, Psy.D.
Jacob Helton, Psy.D., received his doctoral degree in Clinical Psychology from Marywood University in Pennsylvania. He completed his pre-doctoral internship at Chehalem Youth and Family Services in Newberg, Oregon, which included extensive training with at-risk youth and their families. He is licensed as a psychologist in Oregon and most recently worked in an integrated family medicine and internal medicine group for a large healthcare organization. Dr. Helton has worked in hospital, school, residential, and community mental health settings. He has provided treatment to clients across the lifespan and diagnostic spectrum, with an emphasis on the treatment of anxiety disorders, co-occurring medical and mental health disorders, ADHD, insomnia, severe and persistent mental illness, and the aging. He has experience as a technical writer and has provided numerous trainings to mental health professionals, physicians, allied professionals, and direct care staff.
Subject Matter Expert: Alison Shely
Alison Shely is a nurse practitioner, nurse coach, yoga teacher, and nurse writer specializing in writing articles, blogging, and copywriting. She has been in nursing since 2014, working in intensive care, women’s health, and primary care as a registered nurse and family nurse practitioner. She has written for various publications including Rncareers.org, Moxie Scrubs, Aspen University, and more. She is also the winner of the 2020 Shift Report writing contest for Next Level Nursing. Her specialty topics include mental health, health and wellness, yoga philosophy and practice, and community health. She also primarily serves as a mental health coach to other nurses and healthcare workers concerning healthy lifestyles and mental health.
Target Audience:
The target audience for this course is: Alcohol and Drug Counselors; Case Managers; Marriage and Family Therapists; Nurses; Professional Counselors; Psychologists; Social Workers; in the following settings: Community Health Settings.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.