Course Code: REL-PS-0-SONV-V2
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2024
Learning Objectives:
Define non-verbal communication.
List up to 8 non-verbal communication cues.
Discuss the observing technique and identify the 4 parts of observing.
Explain the posturing technique and identify the 3 parts of posturing.
Explain the positioning technique and identify 3 parts of positioning.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Non-Verbal Communication and Cues
A. Non-Verbal Communication
B. Facial Expressions
C. Body Movements and Posture
D. Gestures
E. Eye Contact
F. Touch
G. Space and Association
H. Voice
I. Mood
J. Tips for Reading Non-Verbal Cues
K. Review
L. Summary
Section 3: Observing Non-Verbal Cues from Inmates
A. Observation Technique
B. The 4 Parts of Observing
C. Case Study: Officer Braxton
D. Review
E. Summary
Section 3: Posturing and Positioning
A. The Messages You Send
B. Proactive Plan v. Reactive Response
C. Posturing Technique
D. 3 Parts to Posturing
E. Case Study: Officer Smith
F. Case Study: Officer Luke
G. Positioning Technique
H. 3 Parts of Positioning
I. Review
J. Summary
Section 5: Conclusion
A. Summary
B. Course Contributors
C. Resources
D. References
E. Congratulations!
F. Exam
E. BrainSparks
Subject Matter Expert: Joe Martin
Joe Martin is a career employee for the Kentucky Department of Corrections. Joe started his career as an officer in 1998. Joe was promoted to Sergeant in 2002 and to Lieutenant in 2005. Joe worked and supervised most security positions within a male and female facility while in security that include: Internal Affairs supervisor, Special Management Unit Supervisor, Shift Supervisor, Visitation Supervisor, Adjustment Committee, and Grievance Chairman.
In 2012 Joe was again promoted to the Accreditation Manager. In 2013 Joe was promoted to Central Office and started in the PREA Executive department. In 2014 Joe gained his DOJ PREA auditor certification where he served as chair for many PREA Audits in Missouri and Kansas while the KY DOC was part of a consortium with several other states.
During his career, he has also served as the Hostage Negotiation Team Leader and active member of the team. Joe’s accomplishments include Commissioner’s and Achievement awards for the department.
Writer: Kimberly Cobb, MS
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.
Target Audience:
The target audience for this course is: Correctional Officers; in the following settings: Adult Corrections.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.