Case Management in Community Corrections

Course Code: REL-PS-0-CMCC

Hours: 2.75

Type: Online Course

Content Expiration Date: 12/31/2024

Learning Objectives:
Define case management and list 8 tasks associated with case management.
Describe the effect of supervision style on effective case management and 4 characteristics of an effective community supervision officer.
List up to 7 strategies for effective case management.
Identify 4 characteristics of a good case note and list 3 tips for effectively documenting a case.

Outline:
Case Management in Community Corrections

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Purpose and Common Tasks Related to Case Management

Case Management

Tasks of Case Management

Agency Expectations for Case Management

Review

Summary

Section 3: Importance of Supervision Style and Officers’ Role

Characteristics of an Effective Supervision Officer

Considerations for Case Management

Supervision Style

Knowledge Check

Supervisee and Officer Relationship

How to Build Rapport

Review

Summary

Section 4: Strategies for Effective Case Management

Strategies for Effective Case Management

Recognize Change Isn’t Always Easy

Collaborate with Providers

Make Contacts Count

Monitor the Case or Supervision Plan

Get the Supervisee Involved

Deal with Obstacles

Use Graduated Responses

Manage the Unexpected

Review

Summary

Section 5: Documenting a Case

Case Documentation

What Makes a Good Case Note?

Types of Reports

Tips for Effective Documentation

Use Good Report Writing Skills

Rely on Facts versus Opinions

Verify Information

Review

Summary

Section 6: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Writer: Kimberly Cobb, MS

Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.

Subject Matter Expert: Carl Wicklund

Mr. Wicklund has over 48 years of experience in the corrections and human services field. He is currently a Senior Advisor with the Traffic Injury Research Foundation ‐ USA. He recently served as the Community Justice Division Director for VOA in Minnesota. He was the Executive Director of the American Probation and Parole Association for over 19 years. Where he administered well over 100 grants and training and technical assistance projects, research and information clearinghouse services related to pretrial, probation, parole, and services for victims of crime. He oversaw numerous face-to-face training programs as well as the development and delivery of distance learning endeavors.

He served as the director of a three-county adult and juvenile probation and parole department as well as developed and managed a variety of community-based, private sector programs for juveniles and adults involved with the justice or social services systems. He has served or is serving on numerous locally, nationally, and internationally oriented advisory groups that include representatives from various criminal and juvenile justice organizations and agencies. He was the vice-chair for 8 years of the Global Justice Information Sharing Initiative advisory committee (a committee consisting of 35 national organizations) which advises the U.S. Attorney General on cross-domain information sharing (also chaired the Privacy Committee for several years) and was a member of the Criminal Justice Information System Advisory Policy Board which advises the Director of the Federal Bureau of Investigation. He was also a volunteer counselor at the Minneapolis Sexual Assault Crisis Center.

He received the first annual Minnesota Citizens Council on Crime and Justice ‐ Gisela Konopka Award in 1984 for humane and creative treatment of juvenile delinquents, the 2001 Florida Community Corrections Association's Life Time Achievement Award, the first annual U.S. Congressional Crime Victims' Rights Caucus Allied Professional Award in 2006, the 2007 Justice Leadership Award from Family Justice (NY) and in 2015 a Justice Leadership Award from the US Department of Justice.

Target Audience:
The target audience for this course is: Correctional Officers; in the following settings: Adult Corrections.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.